Returns & Refunds Policy

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition

  • The return request must be submitted within 14 days of delivery

  • The item must be returned in its original packaging with all included accessories (if applicable)

Returns that do not meet these requirements may be declined.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Digital products or services (if applicable)

  • Customized or personalized items

  • Items marked as final sale

  • Items damaged due to misuse, neglect, or improper handling by the customer

3. Return Request Process

To initiate a return, please contact us at:

Email: [email protected]

Your request must include:

  • Order number

  • Reason for return

  • Photos or documentation (if the item is damaged or incorrect)

Returns sent without prior approval will not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.

  • Original shipping fees are non-refundable.

  • We recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments.

5. Refunds

  • Once the returned item is received and inspected, we will notify you of the refund status.

  • Approved refunds will be processed to the original payment method (PayPal or Stripe).

  • Refunds are typically completed within 5–10 business days, depending on the payment provider.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Upon review and approval, we will:

  • Replace the item at no additional cost, or

  • Issue a full refund, including applicable shipping costs

7. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  1. Check your PayPal or bank account again

  2. Contact your card issuer or payment provider

  3. If the issue persists, contact us at [email protected]

8. Chargebacks & Disputes

We encourage customers to contact us directly before filing a chargeback or dispute.
Unnecessary or fraudulent chargebacks may result in account or service limitations.

9. Business & Contact Information

Store Name: Osteriailtrentino Store
Owned and Operated by: Ingraham 3846 LLC
Business Type: Real Estate Investment and Management

Business Address:
7942 Carolyn Circle
La Palma, CA 90623
United States

Email: [email protected]
Phone: +1 562-924-7422
Reference Number: 202016110541